Churn Prevention
Tell Seba where you’re losing subscribers and it returns a churn-prevention plan — cancel flow, reason-matched save offers, dunning sequence and risk signals to catch churn early. Billed per run.
A retention system, not a generic “send a win-back email”
Voluntary and involuntary churn
Covers both: cancel flows and save offers for customers who choose to leave, and dunning plus smart retries for failed payments — often the easiest churn to fix.
Offers matched to the reason
A discount won’t save someone who isn’t using the product. Seba maps each cancel reason to the right offer — pause, downgrade, discount or roadmap — so saves actually stick.
Catch churn before the cancel click
Seba designs a health-score model from login, usage and billing signals so your system can flag at-risk accounts weeks early, with the proactive intervention to run at each risk tier.
Just describe your situation
No retention tool to wire up. Tell Seba your churn rate and billing provider in Telegram and the plan comes back as a file, billed per run.
What the plan covers
The same framework a SaaS retention expert runs, applied in one pass.
- Cancel flow — trigger, exit survey, dynamic offer, confirmation, post-cancel path
- Exit survey design — reason categories that route the right save offer
- Save offers — discount, pause, downgrade, feature unlock, personal outreach
- Offer-to-reason mapping — the right intervention for each cancel reason
- Churn prediction — risk signals and a weighted 0–100 health score
- Proactive interventions — what to do at healthy, at-risk and critical tiers
- Dunning stack — pre-dunning, smart retries by decline type, email sequence
- Metrics — save rate, recovery rate, pause reactivation, revenue churn
- A/B tests — discount depth, pause length, survey placement, offer format
From churn problem to a plan in three steps
Open Seba in Telegram
One tap into @meetseba_bot. No install, no signup forms.
Describe where you’re losing people
“We’re on Stripe, 6% monthly churn, no cancel flow.” That’s enough to start.
Get the retention plan
Seba returns a cancel flow, reason-matched save offers, a dunning sequence and risk signals — with the metrics to track and the exact credit cost.
When to build a churn-prevention plan
Stop the leaks before they cost you the next quarter.
- +Churn rate has crept above 5% and you don’t know why
- +Cancellation happens instantly with no save flow
- +Failed payments are silently cancelling accounts
- +Your one save offer is the same for every reason
- +You want to catch at-risk accounts before they leave
- +Setting up retention metrics and cohort analysis
Frequently asked questions
What does the churn-prevention plan include?+
A cancel flow with an exit survey and reason-matched save offers, a dunning sequence for failed payments, a health-score model with risk signals, and the metrics to track it all — tailored to your billing provider and B2B or B2C model.
Does it cover failed payments, not just cancellations?+
Yes. Involuntary churn is often 30–50% of total churn and the most recoverable. Seba includes pre-dunning, smart retries by decline type, and a dunning email sequence with recovery benchmarks.
Will the offers use dark patterns?+
No. The plan keeps the “continue cancelling” option visible and avoids guilt-trip copy — easy cancellation builds trust and many jurisdictions require it. Saves come from matching the offer to the reason, not from hiding the exit.
Does it work with my billing provider?+
Seba tailors retry logic and dunning to your provider — Stripe, Chargebee, Paddle, Recurly or Braintree — and notes where each handles smart retries and card updates natively.
What format is the deliverable?+
A structured plan file you can hand to product and engineering — flow steps, offer mappings, email copy and metrics. Ask for a checklist or a build spec and Seba formats it that way.
How much does it cost?+
You spend credits per run, and Seba shows the exact cost before it starts. Start free with welcome credits; credits never expire.
Keep more subscribers, starting with one message
Tell Seba where you’re losing people and get a full churn-prevention plan back. Pay only for the run.
No install · no signup forms